General Terms of Sale
Applicable to commercial relationships between professionals for the Orkelis SaaS service.
This document is a template. It must be validated by legal counsel before contractual use.
Article 1 -- Purpose
1.1. These General Terms of Sale ("GTS") govern the contractual relationship between CONSILIOWEB, SAS with a share capital of 1,000 euros, registered with the RCS Brive-la-Gaillarde under number B 892 889 858, with registered office at 13 Lestrade, 19200 Ussel (the "Provider"), and any professional subscribing to the Orkelis SaaS service (the "Client").
1.2. These GTS define the terms of provision of the Orkelis SaaS service, an online team scheduling and management platform.
1.3. Any subscription to the service implies unreserved acceptance of these GTS by the Client.
Article 2 -- Plans and pricing
2.1. The Orkelis service is offered under the following pricing plans (excl. tax):
-- Starter Plan: €4 excl. tax per user per month -- Up to 25 users, automatic schedule generation, labor law compliance, mobile and desktop apps
-- Pro Plan: €6 excl. tax per user per month -- Unlimited users, advanced Athena engine, collective agreements, shift swaps, multi-site, priority support
-- Enterprise Plan: custom pricing -- Everything in Pro, on-premise deployment available, HRIS & payroll connectors, consolidated group reporting, guaranteed SLA, dedicated account manager
2.2. Prices are stated in euros, excluding tax. Applicable VAT is that in effect on the billing date.
2.3. Prices are subject to revision under the conditions set out in Article 6.
Article 3 -- Order and acceptance
3.1. Subscription to the Orkelis service is made online via the platform or by signing a purchase order. The order is deemed accepted upon validation of the subscription form and payment of the first installment.
3.2. The Provider reserves the right to refuse any order for legitimate reasons.
3.3. A confirmation email summarizing the subscribed plan, duration, and amount is sent to the Client.
Article 4 -- Duration and renewal
4.1. The contract is entered into for a monthly or annual term, at the Client's choice, from the subscription date.
4.2. The contract is automatically renewed for an identical period, unless terminated by either party with 30 days' notice before the renewal date.
4.3. Termination may be effected by any written means (email to [email protected], registered mail, or via the account management interface).
4.4. A 14-day free trial may be offered. At the end of the free trial, access is automatically downgraded to the Starter plan. Upgrading to a paid plan requires explicit action by the Client. No charges are made without the Client's prior consent.
Article 5 -- Payment terms
5.1. Invoices are payable within 30 days of the issue date, by automatic debit, bank transfer, or credit card.
5.2. Any late payment automatically incurs late payment penalties calculated at three times the legal interest rate, and a fixed recovery fee of €40.
5.3. In case of payment delay exceeding 15 days, the Provider reserves the right to suspend access to the service after a formal notice remains without effect for 8 days.
5.4. No discount is granted for early payment.
Article 6 -- Price revision
6.1. The Provider reserves the right to modify its prices. Any price change will be notified to the Client by email with a minimum of 60 days' notice.
6.2. In case of a price change, the Client may terminate the contract without penalty by notifying the Provider before the new prices take effect.
Article 7 -- Provider obligations
7.1. The Provider undertakes to deliver the service in accordance with these GTS and the applicable Service Level Agreement (SLA), available at /sla.
7.2. The Provider implements the necessary means to ensure the availability, security, and maintenance of the service.
Article 8 -- Client obligations
8.1. The Client undertakes to use the service in accordance with its intended purpose and these GTS.
8.2. The Client is responsible for the accuracy and updating of the data entered into the service.
8.3. The Client undertakes to pay invoices within the specified deadlines.
Article 9 -- Intellectual property
9.1. The Provider grants the Client a non-exclusive, non-transferable, non-sublicensable license to use the Orkelis service for the duration of the contract.
9.2. The Orkelis service, including the software, Athena engine, algorithms, interfaces, and documentation, are and remain the exclusive intellectual property of the Provider.
9.3. The Client retains ownership of all data entered into the service.
Article 10 -- Personal data
10.1. In providing the service, the Provider may process personal data on behalf of the Client as a processor within the meaning of the GDPR.
10.2. The terms of this processing are defined in the Data Processing Agreement (DPA) available at /dpa, which forms an integral part of these GTS.
Article 11 -- Liability
11.1. The Provider's liability under the contract is limited to direct, foreseeable, and proven damages suffered by the Client.
11.2. In any event, the Provider's total liability is capped at the total amount actually paid by the Client during the 12 months preceding the triggering event.
11.3. The Provider shall not be liable for indirect damages, including loss of revenue, data loss (except breach of backup obligations), lost profits, loss of customers, or reputational harm.
Article 12 -- Force majeure
12.1. Neither party shall be liable for total or partial non-performance of its obligations if such non-performance is due to a force majeure event within the meaning of Article 1218 of the French Civil Code.
12.2. If the force majeure event continues beyond 90 days, either party may terminate the contract without penalty.
Article 13 -- Termination
13.1. Either party may terminate the contract as of right in case of a material breach by the other party, after formal notice by registered letter remaining without effect for 30 days.
13.2. The Provider may terminate the contract immediately and without notice in case of fraudulent or unlawful use of the service.
13.3. The Client may cancel their subscription directly from their account on orkelis.app, in three clicks maximum, without having to contact customer service.
Article 14 -- Right of withdrawal
The Client acknowledges that the provision of the Service constitutes digital content not supplied on a tangible medium. By beginning to use the Service during the withdrawal period, the Client expressly waives their right of withdrawal.
Article 15 -- Applicable law and dispute resolution
15.1. These GTS are governed by French law.
15.2. In the event of a dispute, the parties undertake to seek an amicable solution. You may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr
15.3. Failing amicable resolution, any dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of Brive-la-Gaillarde.
Contact
CONSILIOWEB -- SAS with a share capital of 1,000 euros -- RCS Brive-la-Gaillarde B 892 889 858
Registered office: 13 Lestrade, 19200 Ussel
Email: [email protected] -- Phone: +33 6 82 87 73 19
Last updated: March 2026.